Do you own an e-commerce business and use WhatsApp, Insta Direct, or Facebook Messenger as part of your online sales plan?
Today, instant messaging services have become an integral part of eCommerce business, and their proper management has a significant impact on online shopping experiences.
Therefore, strategy prevails over customer loyalty. Today, there are several digital tools that help optimize the use of these resources, and one of the most popular is Mermaid App.
Our post focuses on the key features and functionalities that come with this app.
Sirena App is a CRM-based software program integrated with WhatsApp whose main objective is to manage all your company's communications from a single location and digitize your customer service team. Let's dive into the features and benefits this app offers!
Sirena App is a multi-agent CRM-based software that seamlessly manages messages on WhatsApp, Insta Direct, and Facebook Messenger.
It comes with a set of tools that helps you centralize team conversations in a single shared point of sale and automatically distribute them to your company's customer service team.
With this CRM, you have a platform specifically designed to handle incoming leads across various sales channels, helping you manage them from a single location with a team of agents of your preferred size.
The Sirena App's core system is cloud storage. This means that information is stored online and can be reviewed at any time using your login details. Therefore, it functions as an integrated CRM that allows you to save your work.
It has identical features to other software solutions such as HubSpot or Salesforce. The main difference is that it works fully for WhatsApp in conjunction with the other platforms mentioned as part of the Meta ecosystem.
Now we will talk about the highly amazing features that come with this software.
However, these are just a few of the app's features. We'll tell you about the others that are specifically related to its usability and functionality:
Without a doubt, Sirena is an incredible multifunctional tool whose main objective is to empower businesses to effectively manage their social media by offering robust customer service. Whaticket is a platform that created its CRM for Facebook, WhatsApp, and Instagram.
Whaticket is an all-in-one CRM that lets you easily connect your WhatsApp, Insta Direct, and Facebook Messenger chats under a single platform.
Efficiently manage more than 1,000 daily chats with multiple agents working across devices and centralize all customer data to deliver personalized support, all from one place and under one number.
Read also: How to activate WhatsApp's Christmas mode, activate it now
Plus, the platform even features its own AI-powered chatbot with instant responses for automated, immediate support that frees up the company's entire workload.
Let's say you're looking for something to help you reduce the burden of serving many customers from various social networks and different devices. In that case, Whaticket is the ideal option for your business.
Like Sirena App, Whaticket also offers successful and impeccable customer service that comes with constant follow-up.
Therefore, we recommend evaluating the platform for real-time support agent monitoring features. As a result, you'll reduce your stress and generate more sales.
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